Decision sheet — Family agreements
Family Link child location missing or outdated?
A child location in Family Link is missing or outdated.
Family Link location applies to an eligible supervised child’s Android or compatible Fitbit device after location sharing is enabled. A parent can use the Family Link app on iPhone, but a child’s iPhone is not an equivalent location device.
How to check
- In Family Link, confirm location sharing is enabled for the child and select the device.
- Check that the device is powered on, connected to the internet and has been used recently.
- If the child is signed in on multiple devices, note that Family Link shows only the most actively used one; allow time for an update.
Why the point may be absent or old
No eligible device or account
Check that this child and device are in the supervised family setup. An iPhone should not be treated as an equivalent Family Link location device.
Location sharing is not active
Inspect the child’s Family Link Location settings. A general account connection is not proof that location sharing was enabled.
Update time is old
Check connection and power, then contact the child or caregiver directly when a current check-in matters.
Official source: Google For Families: find and manage your child’s location